Privacy Policy
At Velvety, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal information: Name, email address, phone number, and delivery address when you register or place an order.
- Order information: Details of orders, payment information (processed securely), and delivery preferences.
- Usage data: How you use our website, including IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to your enquiries and provide customer support
- Improve our website and services
- Send promotional communications (with your consent)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Delivery partners to fulfil orders
- Payment processors to complete transactions
- Service providers who assist our operations (under strict confidentiality)
- Law enforcement when required by law
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time. Contact us at info@velvetycart.com for any privacy-related requests.
6. Cookies
Our website may use cookies to enhance your experience. You can control cookie settings through your browser.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.
Last updated: February 2025.