Terms and Conditions

Please read these Terms of Service carefully before using the Velvety website and services.

1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Use of Service

You may use our website for lawful purposes only. You agree not to use the service in any way that could damage, disable, or impair the site or interfere with any other party's use of the service.

3. Orders and Payment

All orders are subject to availability. We reserve the right to refuse or cancel any order. Prices are as displayed at the time of order. Payment must be received before dispatch where applicable.

4. Delivery

We deliver every day from 7:00 to 23:00 within our service areas. Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery.

5. Returns and Refunds

Please refer to our Returns Policy for information on returns, refunds, and exchanges. Certain items such as perishables may not be eligible for return.

6. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Velvety and is protected by applicable intellectual property laws.

7. Limitation of Liability

To the fullest extent permitted by law, Velvety shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

8. Changes

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the revised Terms.

Last updated: February 2025.